Yes. We offer a secure shopping cart system with the
Enhanced
and Advanced
Hosting Plans as well as our Websitecandy turnkey "do it yourself"
system. All e-commerce solutions reside on a secure server using
128 bit encryption.
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Do you accept international orders?
Yes. We are pleased to have customers around the world
and we're as close as your computer. If desired, we can host non-US
domain name extensions.
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What contract
and payment terms are available?
We bill in monthly increments and require no minimum contract.
We accept payment by credit card. You can easily update your billing
information via your control panel.
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So
how much does it really cost to host my website?
If you go with the Basic
Hosting Plan, you will pay only $14.95 per month!
Unlike the majority of web hosting companies we DO NOT CHARGE FOR
SETUP. This plan includes, unlimited data transfer,
CGI-bin, FTP, detailed monthly site statistics, FrontPage
2000 extension and more. WE offer same day INSTANT
SETUP.
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What
are the primary differences between your three "levels"
of website hosting?
The main differences between the three
plans offered are: disk space, number of e-mail accounts, e-commerce
functionality and marketing/promotion tools. Click
here to review our Hosting Plan Comparison chart.
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What hosting level should I start with?
This is a decision you must make for
yourself based on the level of functionality, such as Secure E-commerce
ability, the amount of exposure you plan to give your website as
well as the amount of information your website provides. Due to
the generous disk space limits provided, most e-commerce sites choose
the affordable Ecommerce
Hosting Plan and others who are just starting out go with the
Basic Hosting
Plan. Upgrading website hosting levels is a breeze and you only
pay the difference from one hosting level to the next when upgrading
- there are no set-up fees involved!
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How long does it take to set up a new account?
Our instant activation system enables you to get up and running
in minutes. In fact, you'll be able to log into your "Control
Panel" and get started immediately after submitting your order.
Our browser based Control Panel comes complete with everything
you need to create, maintain and manage all of the features that
come with your hosting plan. This includes; email management, traffic
statistics, domain name management, trouble ticket submission, site
submitter, ecommerce store manager and more.
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How much disk space do I get for my web pages and graphics?
Depending on the hosting plan you ultimately
sign up for, you will have from 200MB up to 600MB of web space!
To get an idea of just how much disk space you get; 50 MB
is equivalent to about 1000 average web pages! Click
here to review our Hosting Plan Comparison chart.
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Do you provide scheduled server backups? Is there a fee to retrieve
a backup?
We provide fully redundant connections to the internet backbone
with OC3 lines to a redundant climate control system with a back-up
HVAC system ready and waiting on stand-by. Additionally we have
multiple Uninterruptible Power Supplies (UPS's), backup servers
and network equipment, as well as a central data backup system.
We are continuously upgrading our systems with the latest technologies,
new tools and features in order to make sure your site secure and
reliable.
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Do you guarantee
web server uptime?
We guarantee at least 99.9% backbone network uptime in each calendar
month. (Which is approximately 8 hours).
If your site is down for 1% or more of
the month, we will credit one month's worth of service to your account.
Any violation of our
terms and conditions or
AUP will void this guarantee. We re not responsible for outages
elsewhere on the Internet that may hinder access to your account.
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Can I depend on fast downloading speeds when others access my site?
YES! We employ multiple Dual Processor
Intel Pentium servers with each system running on either an Apache
or IIS Web Server with load balancing. We are also currently running
redundant OC3 connections. Unlike other providers that may utilize
their bandwidth for dial-up accounts, ISDN, and frame relay, we
dedicate ALL bandwidth to our hosting customers!
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What are FrontPage extensions and do you support them?
There is a "do-it-yourself" alternative when designing
your own professional web site. Microsoft's FrontPage is one of
the most popular and easy to use web site design and management
tools on the market today. In fact, many of our clients have built
and maintained their web sites using FrontPage.
All of our hosting plans support FrontPage2002 (and older) extensions.
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Do
you offer secure server space for transferring credit card information?
SSL
is used to transmit sensitive information via the Internet and properly
considered when selecting your hosting plan. SSL uses a public key
to encrypt data that's transferred over the SSL connection. Web
sites use SSL to obtain confidential user information, such as credit
card numbers. URLs that require an SSL connection start with "https:"
instead of "http:".
provide the secure server and secure server certificate in order to
support SSL to its clients free of charge. (This is a $400/yr. value!)
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Can I upload
pages frequently? And will I have unlimited access to update my
pages?
Each account comes with one FTP/Telnet
account. You have full, unlimited access to your space via FTP*
24 hours a day/ 7 days a week, via a unique password, so you can
update your site at any time. As such, you can create and maintain
your web pages on your own computer and upload files to your web
site at your leisure.
* What is FTP?
FTP stands for File Transfer Protocol. It is the most popular way
of transferring files across the Net.
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Do you have any restrictions on the content that is placed on our
website?
We have only one true website content restriction
and that is we do not host adult entertainment websites.
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What is
a CGI-bin and do I get one? Will
I have access to FREE CGI Scripts?
A CGI-bin is where you can store CGI scripts. These
"scripts" are used to generate online order forms, guestbooks,
shopping carts, counters, and more! YES, every account comes with
a local CGI-bin with access to our on-line CGI Library of FREE scripts.
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What are auto-responders and how many do I get?
You can set up auto-responders to automatically
respond to incoming email. For example, if you had an order form
which your customers email to you, you can set up an auto-responder
to email the customer a confirmation message. They're also known
as Infobots. There are many other uses for auto-responders/infobots,
such as giving information to people who don't have access to the
Internet but still have an email account. An unlimited amount
of auto-responders can be created with each web hosting account!
There is no limit to the number of auto-responders you can have.
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What
are email aliases and how many can I use?
Email
aliases are email addresses that you set up such as; support@yourdomain.com,
info@yourdomain.com, sales@yourdomain.com.
Any mail sent to these "aliases" would automatically be
forwarded to your existing POP email account or redirected to another
third party account. With our advanced mail system, you can have
unlimited email aliases when you sign up any of our hosting plans.
Click
here to review our Hosting
Plan Comparison chart.
What is E-MAIL FORWARDING?
If you move, you fill out a card for the US
Postal Service. This card tells them to forward all mail from your
old address, to your new address. This same idea can be applied
to electronic mail. We can forward all e-mail from your domain name
to your current e-mail account.
What is a POP3 E-MAIL
BOX?
A Pop3
account is equivalent to a "PO Box" on the Net. It is
a separate e-mail box to which you connect over the Internet. You
will still need an Internet access connection to reach your POP3
e-mail box.
How is my e-mail configured?
Your e-mail is configured through
a web interface. This interface is accessible from your on-line
site administration area. You can create both POP3 and e-mail forwarding
accounts instantly.
How do I access my POP3
E-MAIL BOX? Quite simply! We
provide access and will configure your e-mail account and give you
the necessary tools to setup your local user email accounts.
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Do you support Real Audio and Video streaming?
Yes. We support Real Audio and Video
streaming for an additional fee. This service can be "added
on" to all hosting packages.
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Does your Real Audio and Video streaming support LIVE streaming?
No. You can not stream live content
through our servers without licensing a live streaming server from
Real Networks. Our administrators are well versed with the Real
Network products and we can assist you in doing virtually anything
you wish.
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What types of multimedia files will your hosting servers support?
Our servers will support files such
as MP3 (.mp3), MIDI (.mid), Vivo (.viv), Waves (.wav), AVI (.avi),
QuickTime Movies (.mov), Shockwave, Flash, and many others.
