Here
are a few questions and answers you may have regarding your new
Online Storefront and site hosting service. please give us a call
at:
(949) 281-9349
What services are included with the Store Builder
system?
The E-commerce plan offers ecommerce web
design and web hosting services allowing businesses of all sizes to
easily create and maintain their own web sites. Our web hosting and
site building service is only $39.95/mo. and includes an integrated
shopping cart and online transaction processing. The system includes
all of the tools and services you'll need to create, manage and
promote your online business.
Email: You'll also receive
secure, fast, and easy to use Web Mail feature which lets you choose
and setup up to 100 email addresses that match your business web
address, (such as info@yourbusiness.com) In addition to this, all
of our clients get POP mail support, which allows you to check
your Web Mail account with regular email software instead of through
a browser, and to receive email for more than one account in a
central location.
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Are there any system requirements for using the Store
Builder?
No. However, you will need connection and access to the Internet
via a web browser, such as Microsoft Internet Explorer or Netscape
Navigator. The Store Builder system is "browser-based" which means that
you can easily make changes, promote and manage your site online.
The system will receive, send messages to your email address, so we
do recommend that you have an email account for any customers who
may wish to contact you.
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How long
will it take me to build a site?
Although you can get up and running instantly upon signup,
maintaining your web site is an ongoing effort that will take as
much time as you're willing to invest.
Some clients have created their entire sites in 4-6
hours; others have built theirs over the course of several months.
Some update their web sites daily; others only seasonally.
Copying your web site over to the Store Builder system will take just
a few minutes, however you should plan to spend a little time to
make sure the site looks just as you want it.
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Do I need to give you my email
address and password in order to sign up?
Yes. We need this information for
the following reasons;
All users need an email address in order to "log in" to
the Manager's Console in order to work on their web site. Because
everyone has a unique email address, it minimizes the possibility of
our clients choosing the same one.
We may also need to communicate with you from time to time, for
reasons such as; important developments that may affect the way you
use the system.
As for the "password", we require
that everyone creates a password to use in conjunction with
their email address as an additional level of security when logging
in to their system. This helps protect you and will keep your web
site and personal information safe.
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Do I need to know HTML
to use the Store Builder?
No. The system is a fully
integrated tool that will build sophisticated web pages, online
forms, secure B2B areas, product catalogues, send email newsletters,
and more — all without knowing HTML, FTP, design or computer
programming. The system has a built in "EZ Text Editor" which
is as easy as working on a Microsoft Word document.
If you DO know HTML, you can use
your knowledge to create more advanced features within your site -
we've designed our service to accommodate a wide range of users,
regardless of your level of experience.
We also provide fanatical customer
support to help you along the way.
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Can I upload images to
my web site?
Yes. The system allows you to easily
upload and store ".gif", ".jpg" and ".png"
image files.
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Can
the pages I create with the Store Builder be used on another web site?
Yes and No. You own the content and
pictures you upload for your site and are free to save and
reuse these with any other web site, however the Store Builder pages
themselves and images that are dynamically generated our part of our proprietary
service. Therefore, Store Builder pages cannot be used on another
web site. Any HTML pages you add to your site can be saved on your
hard drive and hosted elsewhere.
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Can I use my own domain
name?
Yes, you can use your own web
address. When you first set up your site, it will be posted to a
temporary web address. This reserves space for your site on our
servers and identifies your business within our system. You can
transfer the site to your own web address at any time. If you don't
already own a domain name, you can register one through us.
We've partnered with Enom, a
leading domain name name registrar, for top level domain names
(.com, .net, .org, .biz and .edu). The current cost is $15 for one
year. There is no additional cost to you to transfer your site.
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Can I link my
site with another site?
Yes. The system features a "Link
Listing" page where you can easily place links to other sites.
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Can I use FrontPage to
create pages for my site?
Yes! You can create web pages or
your entire site with Frontpage and then simply copy and paste the
HTML code to your site.
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Can I add web features
like surveys, feedback or contact us forms to my site?
Yes you can! The system
has an advanced, pre-loaded library of both secure and non-secure
online web forms that you can customize and place on your pages. Or
you can easily upload your own.
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How
do I make changes to my site?
It's a snap! You
will have access to your personal Control Panel with a login and
password. From your control panel you will be able to easily add
and make changes to your pages, pictures, and change the overall
site design with the click of a mouse.
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How
many pages, products, and/or pictures can I have on my web site?
The tools for adding pages,
products, or pictures are available from the manager console. You
are not restricted to a set number of products, pictures or pages.
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How
much storage space do I get with my web site?
You receive 600MB of storage space
for pages and graphics, which well exceeds most business needs. To
get an idea of just how much disk space you get; 50 MB is equivalent
to about 1000 average web pages! If more space is needed you can
upgrade your plan in order to accommodate your specific needs.
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How
much bandwidth/traffic do I get with my web site?
You are allowed up to 15gb of
bandwidth per month on your site. The daily data transfer allowances
are set high enough to accommodate usage without having to exceed
the limit.
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What do I need in order
to sell my products or services online?
The system makes it easy! For just
$39.95/mo, you get; site building,
site hosting, ecommerce catalog, inventory control, ups shipping
calculator and tracker, email list manager, customer management,
automated invoicing, product up-sell tools, search engine submitter,
product search, tell a friend, detailed site statistics and more!
You'll also get an integrated secure shopping cart, an automatic tax
and shipping calculator, product "up selling" tools.
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If I already have an
online merchant account, can I use it with my store?
Yes, absolutely! The
system is completely integrated with all of the leading Merchant
Account/Payment Gateways such as; Cardservice International,
LinkPoint, Authorize.net, PayPal, SurePay, 1st National Processing,
Total Payment Gateway (TPG).
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How secure is the
shopping cart?
The system uses Secure Sockets Layer
(SSL) which is software to protect your transactions, your data,
and your customers' data from unauthorized third parties. We use
SSL to encrypt all of your and your customers' personal information,
including credit card numbers, names, and addresses, as they're
transmitted over the Internet.
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How will I keep in
contact with the people who visit my site?
There are many ways to stay in
touch with your site visitors and customers with our Store Builder
system. When a customer purchases items or services from your web
site, they'll be asked if they'd like to register for your mailing
list and then be added to your customer database automatically. You
can also post a newsletter sign-up box, online survey, contact us
form, feedback form on any or all of the pages of your web site.
Once your visitors have willingly joined your mailing list, you can
communicate with them by creating Newsletters or Announcements via
the Email List Management tool inside your Control Panel.
Remember, that it is illegal to
send mass emails without the recipients' permission and is
prohibited by our user agreement.
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How will you help me if I have a problem?
We provide FANATICAL customer
service. If you ever have a question about our services,
or how to do business on the Web, you can submit a "Trouble Ticket"
inside your Manager's Console first. You'll receive immediate
support..
You can also use the "Email Us"
link inside your Manager's Console, use our Contact Us form, or call
us toll free.
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How fast is the Store Builder system?
We have invested thousands of
dollars in the hardware that runs our system. We're set up in a
high-security facility, with high-speed, redundant links to the
Internet. We have three times the capacity we need to service our
current client base. We continually expand the hardware and bandwidth
as more clients sign up, to ensure that all of our
customers' sites are running at peak performance levels.
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How reliable is the
Store Builder? Will my site always be available to my customers?
We make sure that our site and our
clients' are always available 99.7 percent of the time. There are
times that we may make our service temporarily unavailable while we
add new features or perform routine maintenance, however, we plan
these down times during off-peak hours.
Our service guarantee states that
if we don't keep your site up and running (except for scheduled
maintenance and outages beyond our control), we'll credit your
account a portion of your monthly fees.
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Start building your online business today!
Sign up for your free
10-day trial,
or call (949) 281-9349 to learn more.
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